Return Policy

We want you to be completely satisfied with your purchase from Remaily. If you are not satisfied for any reason, we offer a 30-day return policy for eligible items.

Eligibility Criteria:

To be eligible for a return, please ensure that:

  • The item is unused and in the same condition that you received it.
  • The item is in its original packaging.

Initiation of Return:

To initiate a return within the 30-day period, please follow these steps:

  • Contact our customer service team at Contact@remaily.com to request a return authorization.
  • Provide your order number and details about the item you wish to return.
  • Our customer service team will provide you with instructions on how to proceed with the return.

Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • We are not liable for items lost or damaged during return shipping.

Refund Process:

  • Once your return is received and inspected, we will send you an email notification.
  • If the return is approved, a refund will be processed to your original method of payment within [number of days] business days.

Non-Returnable Items:

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Personalized or customized items

Exchanges:

We currently do not offer exchanges. If you require a different item, please follow the return process for a refund and place a new order for the desired item.

Contact Us:

If you have any questions about our return policy or require assistance with a return, please contact us at Contact@remaily.com.